1) NATIONAL DIRECT DISTRIBUTION:
ESS has distribution centers in four strategic locations; Richmond, VA; Houston, TX and Oakland, CA. ESS employees handle your orders from beginning to end. Our “hands on” control of orders allows for immediate response for tracking and updating the status of any order. We can service 85% of the United States in one to two days by UPS ground (based on availability of product).
2) TIME ZONE/LATE IN THE DAY ADVANTAGE:
Because our headquarters are in California (Pacific Time Zone), we can take late in the day orders from the Eastern and Central time zone. For example, an order placed at 5:00 p.m. EST can go out for a next morning delivery.
3) COMPLETE CUSTOMER SERVICE:
ESS has developed a philosophy of Complete Customer Service. With ESS your orders receive the full attention of a dedicated Customer Service Representative, available as early as 7:00AM PST, who will take your order, answer any questions and see to it that your order is processed in a timely fashion.
4) CUSTOM ORDER FORMS:
We can develop a custom order form for your firm including the specific containers you use. Just fill in the amount you want and fax the order using our toll free fax line @ (800) 625-6095. A confirmation number will be faxed back to confirm that the order was received. ESS will create custom order forms for each of your locations to allow for easy and convenient ordering via fax.
5) SAME DAY SHIPPING:
Same day shipping is available for emergency orders.
6) DROP SHIPPING:
ESS can drop ship orders anywhere in the United States or around the world.
7) COST SAVINGS:
Shipping orders directly to your clients from our Regional Warehouses can mean substantial cost savings for your company.
8) NO BREAKAGE GUARANTEE:
If glass containers break in transit, we replace them free of charge. The quality of our packaging allows us to make this guarantee.
9) PREPRESERVED® CONTAINERS:
Let ESS preserve your containers and save you time and money. ESS introduced this service over seven years ago and now over half of all orders placed with ESS include PrePreserved® containers. This can be a great help when we ship directly to your client. All they have to do is take the sample.
10) CUSTOM QC:
ESS has independent certified laboratories analyze our containers. Our standard detection limits are the lowest in the industry. If you require even lower levels, we can do it. We can custom QC and hold special lots of containers for your company.
ESS is an active and supporting member of ACIL
12) MULTIPLE ORDERING OPTIONS:
By Phone at 800-233-8425 FREE, by Fax at 800-625-6095, by email at firstname.lastname@example.org & online at www.essvial.com
ESS ALSO OFFERS…
- DROPULES™ FOR FIELD PRESERVATION
- CERILLIANT STANDARDS
- EASY POUR™ FIELD PRESERVATIVES
- ESS FOAM PAC™, BUBBLE WRAP BAGS AND SLEEVE-ITS®
- STERILE BACTI-BOTTLES
- CUSTOM CONTAINER CLEANING
- INDIVIDUAL CAPS, TEFLON LINERS AND SEPTA
- PREMEASURED METHANOL FOR GRO ANALYSIS